Terms and Conditions
It will be assumed any person participating in any course with Dogtraining101 Pty Ltd or any of our Franchise Partners will have read the terms and conditions listed below and abide by them. It will also be assumed that you agree with the listed terms and conditions upon sign up or appointment for
all Group and In Home Tuition Classes Agreement to Participate
** All Classes are PRIVATE EVENTS **
All Individuals who register are responsible for anyone who accompanies them.
By participating in any Group or In Home tuition you automatically agree to the following conditions.
To Hold Harmless, Waiver and Assumption of Risk
I, warrant that I understand that attending DogTraining101's Professional Dog Training Course or Facilities and is not without risk to myself or my dog. It is also understood that I may be subjected to injury as a result of the training or exposure to other dogs even under circumstances where all care is exhibited. I hereby waive and release DogTraining101, Officer's, Directors, Franchise Partners, Agents and Employees together with the owners of any real property where my training is being conducted or where Daycare is being provided from any and all liability of any nature for injury or damage to my person or my property, including my dog, and I expressly assume the risk of such injury or damage while attending DogTraining101's Professional Dog Training Course or whilst the dog is in daycare.
The forgoing agreement is made in consideration of my admission into DogTraining101's Professional Dog Training Course, Daycare or Training Facilities. I agree to be bound by the Company rules established by this institution and to obey the directions of the Instructors at large both on and off the field. I understand that I may be requested to remove myself from the designated training area or Daycare or Training facility if, in the discretion of those official, my presence or Dog may constitute a hazard to other persons or property. I also state that I have read the class Rules and Regulations and will adhere to those conditions.
In Home Training
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When you book a job it is for the period stated. If there is more than one dog to be trained it is in that period stated - YOU DO NOT GET BONUS HOURS FOR EXTRA DOGS.
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Safety is everything - if you fail to notify us of a potentially dangerous issue you will be liable for costs and damages or injury to staff. Whilst some team members are equipped and trained to deal with aggression issues I will not tolerate a client endangering themselves or my team by not telling us all the relevant information. All phone calls are recorded to ensure the safety of the team when you give us information on your dog.
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If you have a gated property the team will not enter - you will need to be there ready - this is for safety reasons - you are legally required under council bylaws to provide safe access to the front door.
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Any Unit complexes need to provide parking.
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If you cancel your training by rehoming the dog then the remaining lessons follow the dog to its new home or to its grave - You do not get a refund.
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If you cancel or reschedule under 24hrs for reasons other the sickness the lesson is forfeited. You are given plenty of reminders of the booking.
GROUP CLASS RULES
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No Children under 14 years of age will be handling dogs - this is a safety issue. The exception is Puppy school where it is encouraged for children to attend.
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All visitors or spectators must observe from the sideline and are not ever welcome on the training area.
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One handler per dog from commencement of course to completion, if more than one handler is for the dog then ensure both parties practice as it is not fair on your dog to have several handlers if they are not going to put in any effort. Fill in handlers can also pose a high level of risk to others if they are not familiar with the requirements.
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All persons whom attend our classes do so totally at their own risk. Although all care will be taken, we do not accept and responsibility or liability for any action, which may occur during the entire course.
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Any classes missed, throughout the course is your own responsibility and you will not be given a refund. You can arrange a catch up session with the Instructor at your own cost - this would be paying for an extra lesson.
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Due to the structure of the ongoing courses, class will be held regardless of weather conditions unless otherwise notified. Occupational Health and Safety (OH&S) will dictate safety. You will be notified approximately 30minutes prior to the class if it has to be rescheduled.
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Safety is of utmost importance, and we do not like aggression at our classes, so upon arrival at class, do not let your dog loose - keep under restraint at all times. Give you and your dog at least 3 metres distance between you and the next person.
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We reserve the right to refuse entry to any person or dog that we don't feel is capable of ensuring a safe standard of control or who is not, in our opinion, trying to progress successfully.
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No people on the field except Instructors and Handlers. No friends, family or children.
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We reserve the right to tell persons to leave our classes or areas of training due to poor practices, equipment or ability that could increase potential risk to self, instructors, clients or bystanders.
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Closed in footwear is to be worn on the field by handlers at all times. If you show up to class without safe footwear you will be asked to leave as it is a huge safety risk to yourself, others on the field and all of the dogs if you slip and cant hold your dog.
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We will not allow equipment in class that is potentially hazerdous to the dog or clients - this includes but is not limited to Halti brand halters (they hurt their neck) - Retractable leads or Springy leads.
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Any hitting of your dog in class will mean ejection from the class with no refund!!
Club - Rules
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Free, Trial or Bonus memberships last a maximum of 12 months.
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Full Fee paying memberships get benefits as listed for each.
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We reserve the right to modify prices as required in the shop or to any lesson.
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We reserve the right to remove anyone from any of our technology or sites considered to be of a contrary interest to the business or any policies.
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We will not tolerate any bullying or intimidation of Team or other members in the community section or elsewhere - you will be banned from our sites and not refunded.
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All videos etc are propriety information and not to be shared - they are only available to the member. Distribution will cause immediate closure of your account and potential legal action for breach of copyright laws in Australia and or Internationally.
CANCELLATION and REFUND POLICY
Any appointment or group class that is cancelled without 24hrs notice will either have the lesson forfeited if paid or if unpaid will receive an invoice for $150 payable within 30 days for insufficient notice given as per applicable under Australian Consumer Law. It will then be passed onto a debt collection agency if unpaid. Upon receipt of your booking email you accept the debt collection clause.
There are no refunds because you change your mind or you do not like something. Our methods that we use are clearly expressed both on our site and social media pages.
Any Equipment that is leant or borrowed and not returned in a reasonable time will be handed to a debt collection agency we work with which then could end up costing you thousands of $$
Any Home Lessons not used in 12 months will be considered expired.
If you want a refund because you returned a dog, gave it away or for whatever reason failed it - the answer is NO!
Any remaining credit will be used toward helping rescue dogs or follow the dog to the new home. You got a dog - it is for life!
Gift Vouchers/Gift Cards
Any gift voucher purchased needs to be used by the expiry date on the voucher.
Vouchers need to be handed over at time of redemption - no different to cash.
Any refund of a voucher needs to have the voucher handed back.
Wholesale Inquiries
Yes we do wholesale so if you would like to sell our products please reach out and make contact and we can have a chat
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments